Refund policy

 

At Meddicy, we are committed to providing you with high-quality products and exceptional customer service. We want you to be completely satisfied with your purchase, and we offer a 1 Year guarantee to ensure your happiness. If you are not satisfied with your purchase for any reason, please contact us at helpmeddicy@gmail.com

We offer a 1 Year Money-Back Guarantee. This means that you can check your products for any manufacturing faults or shipping defects without any risk, and return those that are defective. 

Here's what you need to do to ensure your order can be returned:

• Unwrap your product carefully and without breaking any bags or labels.
• Try it and see if everything works well.
• If you detect a manufacturing defect or the product has arrived incorrectly, write us an email with the subject "return".

The process will start as follows:

1. You have to go to the contact form and tell us your order number, the service you request (for example: product change or a refund) and the reason why you are requesting the return.

2. You will receive an email from our customer service. From here you will be instructed how to proceed with the return/exchange. (IMPORTANT: Do not send anything until customer service tells you the return address).

Note: Our company is not responsible for orders that are returned without a tracking number.

If 30 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.

The client is responsible for covering the costs that returning the package to our warehouse may cause.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

*Our 30-day full money-back return guarantee only covers items that have a manufacturing defect. 

Refunds and cancellations

Once your return is received and inspected, we will send you an email to notify you that we have received the item you returned. We will also notify you of the approval or rejection of your refund.
If approved, your refund will automatically be processed to your credit card or original payment method. Depending on your bank, the refund may take a few days. 

To be eligible for a refund or cancellation of the order before receiving it, you must ensure that it is not within the processing and shipping times that we indicate in our Shipping Policy. If your order is within the limits set by the  Shipping Policy  and the order has already been processed by our logistics team, you will not be eligible for a refund.

Once you receive your item, you can return it respecting the policies mentioned above, and you will be refunded the full amount. 

 

Late or missing refunds 

If you have not yet received your refund, please first check your bank account again.
Then, please contact your bank as it may take some time before your refund is officially posted.
If you have already done all of the above and have not yet received your refund, you can contact us by writing to hello@lejuv.com.

Shipping costs to return your item are your responsibility. 

Depending on where you live, the time it takes to receive an exchange for a product may vary.

For any questions, we will be happy to assist you through  helpmeddicy@gmail.com.